Privacy Policy

Effective Date: August 16, 2026

At Close to Saginaw, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for information about our services
• Schedule a tour of our facility
• Submit an inquiry or application for residency
• Sign up for our newsletter or communications
• Communicate with us via phone, email, or in person

This information may include your name, email address, phone number, mailing address, and any other information you choose to provide.

Protected Health Information (PHI)

For residents and prospective residents, we collect and maintain health information as required to provide quality care and comply with applicable healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act). This information is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided separately to residents and their authorized representatives.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our services
• To schedule and coordinate tours of our facility
• To process applications for residency
• To provide quality care and services to our residents
• To communicate with you about our services, events, and updates
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To protect the safety and security of our residents, staff, and visitors

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our facility, conducting our business, or serving our residents, provided they agree to keep this information confidential
• Healthcare Providers: We may share health information with healthcare providers as necessary for treatment, care coordination, and continuity of care
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation
• Emergency Situations: We may disclose information when necessary to protect the health, safety, or rights of our residents, staff, or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include secure data storage, encryption, access controls, and employee training on privacy and security practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to object to certain processing of your information

To exercise these rights, please contact us using the information provided below. Please note that certain information may be exempt from such requests under applicable law, particularly health information protected under HIPAA.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Note: For information specific to resident health information and HIPAA rights, please refer to our Notice of Privacy Practices, which is provided to all residents and their authorized representatives upon admission.